Alongside your SATO CT printer, you will receive a CD ROM containing the printer drivers and its manual, a power cable, an empty core for carbon ribbon and a piece of cleaning sheet.

Q2. What options are available with my CT Series?

The CT Series has a dispenser, a label cutter and RS232C, USB or LAN interfaces as options.

Q3. What type of software do I need for my printer?

In principle, because the printer operates with a Windows driver, it can be used with any Windows application. However, only SATO software addresses all the functions of the printer, thus we recommend you work with SATO label designing software - Label Gallery.

Q4. Can I work from my Windows environment?

Yes. A SATO printer can work with any Windows system, as long as the corresponding driver is used.

Q5. Can I work from my SAP environment?

Yes, The Plus and True PRO versions of the SATO label designing software - Label Gallery makes it possible to export label data to SAP R/3.

Q6. Can I work from AS400?

Every SATO printer can be switched over to a non-standard protocol. Data can then be sent to the printer via an IBM Twinax/Coax interface.

Q7. Can I print graphics?

Yes. Graphics which correspond to the printer driver can be printed from every windows application. Using the SATO label designing software - Label Gallery, you can also print BMP, PCX, GIF, PUT, WMF and JPEG files.

Q8. Can I print out dates & times?

Yes. Dates & time fields can be printed if you work with the SATO label designing software - Label Gallery.

Q9. Can I connect weighing scales and print out the weight of my goods?

Yes. If you program electric industry scales to send a message to the printer, using the SATO programming language and also using a suitable interface.

Q10. Can I print on continuous media?

Yes, if you turn off the label sensor.

Q11. What is the correct carbon ribbon for the SATO CT Series?

There is no specific carbon ribbon suitable for SATO printers. The choice of carbon ribbon must always be made while considering the label material and application. However, it must be noted that the CT Series carbon ribbon roll has 3 standard widths. Also note that for a printer purchased from Bar Code SATO, Singapore, and used in Singapore, the printer's print head warranty (6 months) would be void if user does not use 100% SATO media, including carbon ribbon.

Q12. How do I connect my printer to my computer?

Connect the main unit with the AC Adaptor using the power cable. Remember to place the stopper firmly into the main unit twisting it in a clockwise direction. The CT Series model has an IEEE1284 Parallel interface, however, options include Serial RS232C, USB and Ethernet LAN.

Q13. How do I load the labels?

The labels must be wound face-in and placed in the media tray, which is centre-justified. Make sure that the labels pass under the print head and fall under the sensor.

Q14. How do I feed a blank label?

While the printer is offline, press the FEED button. If you have problems, check that the print media is loaded correctly.

Q15. How do I load the carbon ribbon?

The CT Series carbon ribbon must be installed face-out. The core with the new carbon ribbon is positioned at the back and is then wound onto the empty core positioned in front of it. When installing the carbon ribbon on to the spindle and that the carbon ribbon runs under the print head and between the ribbon roller.

Q16. Does the CT Series have a last label reprint feature?

> Yes. You must press the FEED key, while in online mode, to reprint the last label.

Q17. How do I cancel my print job?

The current print job can be cancelled by turning the printer off and on, or by using the software to send a command to delete the current print job.

Q18. The error light is on or flashing - what is wrong?

When the error light comes on, a number should also be shown on the Error Number Display.

Error No.	Cause	Troubleshooting
1	FLASH ROM Read/Write is fullExceeds FLASH ROM Write Number	Contact your supplier
2	PCB Failure	Contact your supplier
3	EEPROM Error	Contact your supplier
4	Thermal Head is broken	Contact your supplier
5	Head is not locked	Press both sides of the front head and close it firmly
6	Out of Paper	Replenish paper
7	The type of sensor or level of sensor is not appropriate	Contact your supplier
8	Cutter is not connected or is not installed correctly	Contact your supplier Only for Cutter/Linerless type
9	Out of ribbon.Ribbon is not installed correctly	Set ribbon correctly Only for thermal transfer type
A	Too much data is transferred from a computer There is an error in the communication condition settings on the computer	Turn the power off and on. Adjust the amount of data of the computer software according to the communication condition. If you still experience the error, confirm the communication condition.

Q19. The POWER light is not coming on when I turn on the CT Printer. What should I do?

» Check that the AC adapter and power cable are plugged in correctly.
      » Check that the cables are not damaged in any way, if necessary, replace the power cable.
      » Check for the possibility of a power cut.
      » Make sure the fuse is OK

Q20. The printout quality is poor or the barcodes are not readable. What could the problem be?

» The darkness levels may be too dark or too light. Using the software, adjust the print darkness or print speed.
      » The print head or platen roller may not be clean. If necessary, clean the printer using the SATO cleaning kit.
      » The label may be moving slightly when passing under the print head. Ensure that the media is installed properly and       that the label roll is positioned securely.
      » Try different print media. Old or inferior quality material will degrade the print quality.
      » Check for wrinkles on the carbon ribbon.
      » Unreadable barcodes can also occur if the barcode size is too big or too small. Confirm that they are within       specifications.
      » Confirm that the barcode scanner is set up to read the barcode type printed.
      » Make sure you are printing a standard barcode symbology and that the characters you are trying to encode are legible.

Q21. How do I get rid of ribbon wrinkles?

Raise the print head and confirm that the ribbon cores are correctly positioned on the spindles. Turn the ribbon take-up knob clockwise, confirming the ribbon runs smoothly. If the ribbon binds, remove the ribbon cores and examine the spools, spool springs and gears for damage.