The SATO technical team understands the importance of your print capabilities. We offer a choice of onsite or back-to-base service for a range of printer brands. At SATO our dedicated, certified technical team is committed to providing exceptional support.
SATO have a wide range of service agreements to match your requirements, depending on your production duties, whether you have a self-maintain approach or rely on external support to supplement your own resources.
Our Planned Maintenance Programs can be tailored to your production and business requirements. Regular visits from our experienced service engineers will minimise the risk of equipment failure and expensive production downtime. Our Planned Maintenance Programs have several options which can deliver the following benefits;
– Increased printer utilisation
– Improved print quality
– Increased equipment life
– Ongoing training for your own staff
– Extended warranty periods including parts
– Priority response
Technical Support Online Form
Please use the form below for communication with Technical Support. Kindly complete the form with as much detail as possible so that we may assess your situation and provide assistance.
If you are obtaining a Service Request, Please allow two business days for SATO Technical Support to respond to your request. Please wait for a Service Request Number and an attached Service Request Form to be issued before sending in your printer for repair.