Wide range of maintenance support options to meet your needs
We will offer maintenance contract that is optimised to meet the needs of our customers
Quick response with higher priority
Customer with maintenance contract will be prioritised and receive quicker service such as immediate arrangement of printer repair service
Preventive maintenance to eliminate downtime
Preventive maintenance helps customer to avoid printer trouble before it takes place. This helps customer eliminate downtime and ensure stable operation of products.
Invisible cost savings
In the event of printer breakdown, customer with maintenance contract can enjoy free parts replacement, technical service and visiting fee. Other than maintenance contract fee, no additional costs will be incurred.
Multiple-year contract for greater savings*
Enjoy greater savings in account processing time and costs when customer signs up for multiple-year contract.
SATO provides quality repair and maintenance services that will ensure customers are operating SATO products at the level they have come to expect of us.
If you have questions about service and support for your SATO product, please use technical support online form to contact us directly.
Please use the form below for communication with Technical Support. Kindly complete the form with as much detail as possible so that we may assess your situation and provide assistance.
If you are obtaining a Service Request, Please allow two business days for SATO Technical Support to respond to your request. Please wait for a Service Request Number and an attached Service Request Form to be issued before sending in your printer for repair.
For general technical enquiry, please utilise our General Enquiry Form.