Wide range of maintenance support options to meet your needs
We will offer maintenance contract that is optimised to meet the needs of our customers
WideQuick response with higher priority
Customer with maintenance contract will be prioritised and receive quicker service such as immediate arrangement of printer repair service
Preventative maintenance to eliminate downtime
Preventive maintenance helps customer to avoid printer trouble before it takes place. This helps customer eliminate downtime and ensure stable operation of products.
Invisible cost savings
In the event of printer breakdown, customer with maintenance contract can enjoy free parts replacement, technical service and visiting fee. Other than maintenance contract fee, no additional costs will be incurred.
Multiple-year contract for greater savings*
Enjoy greater savings in account processing time and costs when customer signs up for multiple-year contract.
Our technical support programme comprises of preventative inspection and maintenance as well as providing appropriate necessary support to ensure stable operation at customer’s site.
We offer a wide range of support options to meet the needs of customers including the product’s usage environment and frequency, as well as customer’s objectives and budget constraints
|Menu||Spare parts Fee||Technical Fee||Visiting Fee||Preventative maintenance|
|Full maintenance contract (On-site)||Free||Free||Free||Provided|
|Full maintenance contract (Send-back)||Free||Free||–||–|
Regarding maintenance contract in details, please contact our technical department [email protected]
Please use the form below for communication with Technical Support. Kindly complete the form with as much detail as possible so that we may assess your situation and provide assistance.
If you are obtaining a Service Request, Please allow two business days for SATO Technical Support to respond to your request. Please wait for a Service Request Number and an attached Service Request Form to be issued before sending in your printer for repair.
For general technical enquiry, please utilise our General Enquiry Form.