Technical Support
SATO provides high quality repair and maintenance support & services that ensure customers business operation to operate with SATO products at the level that they have come to expect from us.
SATO provides high quality repair and maintenance support & services that ensure customers business operation to operate with SATO products at the level that they have come to expect from us.
SATO technicians are professionally trained to deliver remote support, on-site and workshop training services to ensure your business continuity and satisfaction. To ensure peak performance and guaranteed continuity of operation of SATO equipment, the company offers service contracts and SATO Care Program with response times to suit individual business needs.
The worry-free package for your SATO printer!!
Take the opportunity to ensure the performance and functionality of your labeling and marking application over the long term and minimize downtime. We have put together a package for you that guarantees the smooth maintenance and function of your printers. And all this for a very attractive price.
Planning reliability for maintenance costs through fixed prices (No price increase within contract period)
Fast reaction time minimises downtime
Ensure continuity of your production processes
Enjoy priority as a contract customer
Maximise lifespan of your SATO printer
Choose the support contract that best suits your requirements
Please use the form below for communication with Technical Support. Kindly complete the form with as much detail as possible so that we may assess your situation and provide assistance.
If you are obtaining a Service Request, Please allow two business days for SATO Technical Support to respond to your request. Please wait for a Service Request Number and an attached Service Request Form to be issued before sending in your printer for repair.
For general technical enquiry, please utilise our General Enquiry Form.
Please read this PDF document carefully for safety precautions on the handling of SATO battery pack:
>Click here to access document
We assure that lithium-ion batteries in our printers are designed and manufactured to be safe under normal use. However, it is when the batteries are physically damaged or exposed to strong impact that short circuit may occur inside the battery and cause overheating, smoke or fire. As this risk applies to all lithium-ion batteries in general, we ask that you take extreme care in handling these types of batteries.
For more information, please read this PDF document carefully:
>Click here to access document
Release date: November 10, 2020
Applicable printers: CLNX series, CL4NX Plus
If you send a print job and printer does not print, check to see if external signal interface (EXT) icon appears in the status bar on the top of LCD screen. This is an error that may occur for printers installed with combo interface cards.
The EXT icon indicates that your printer has the setting for external print start signal enabled and is awaiting external input/output signal for printing. If you are not using the external signal interface, you can disable the setting to solve this error by following the steps below.
3. Uncheck the [Print Start Signal] setting.
The EXT icon will disappear and you can resend your print job to the printer for printing.
Release date: November 6, 2020
Applicable printers: CLNX series, CL4NX Plus, LR4NX-FA
Users need a password to access the printer’s [Settings] menu. If you have changed the default password for your printer but forgotten what it is, you can reset it by following the steps below.
5. Select [System] > [Password] > [Change Password] > [level1].
6. Enter a new password, retype and confirm.
Release date: July 30, 2020
Applicable printers: CL4NX, CL6NX, CL4NX Plus, LR4NX-FA, CT4-LX, FX3-LX
If your printers are connected to SOS (SATO Online Services) On-demand mode, you can perform a diagnostic check of your connected devices and update their statuses by scanning the Daily Checkup QR code using the SOS mobile application on your smartphone.
To display this QR code on your printer screen, please follow the steps below.
*Printer menu interface and layout differ between different printer models
You can also access the Daily Checkup QR code more easily by setting up a shortcut on your printer to display the QR code every time the printer goes offline. For details, refer to the tip “Use a shortcut to access daily checkup QR code on SOS-enabled printers” under Technical FAQ.
Release date: July 30, 2020
Applicable printers: CL4NX, CL6NX, CL4NX Plus, LR4NX-FA, CT4-LX, FX3-LX
If your printers are connected to SOS (SATO Online Services) On-demand mode, you can perform a diagnostic check of your connected devices and update their statuses by scanning the Daily Checkup QR code using the SOS mobile application on your smartphone.
To set up a shortcut on your printer to display the Daily Checkup QR code every time the printer goes Offline, please follow the steps below.
The next time you switch to Offline mode, the Daily Checkup QR code will automatically appear on your printer screen.