Request Remote Support
Learn more about how Remote Support works and how to submit a request here.
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To use the remote support feature, a SATO technician will provide you with a 6 digit code. Once connected, the Sato technician will be able to control your computer and guide you through any issues you may have. Please remember that you will still have control of your computer during this time and you can disconnect the session at any time.
- Remote connection employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions
- You must permit a technician to use each remote support function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
- You can choose to terminate the session at any time
- All traces of the remote software disappear from your computer when the session is finished